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Troubleshooting Guide

Something not working? This guide walks through the most common issues and how to fix them.

WiFi & Network Issues​

The MyStation-Go WiFi Hotspot Does Not Appear​

Symptoms: You can't find MyStation-XXXXXXXX in your phone's WiFi list.

Solutions:

  1. Wait a bit longer after powering on — the device needs up to 60 seconds to start up
  2. Check that the device has power — if the battery is low the device may not start up. Charge it via USB and try again
  3. Try a different phone or computer — some devices have trouble seeing certain WiFi networks
  4. Make sure you are looking for a 2.4 GHz network — if your phone is set to "5 GHz only", change it to "automatic"

MyStation-Go Won't Connect to Your Home WiFi​

Symptoms: After entering your WiFi details, the device keeps failing to connect.

Solutions:

  1. Check your WiFi password — it is case-sensitive, so Password1 is different from password1
  2. Make sure it's a 2.4 GHz network — 5 GHz is not supported. Look for the 2.4 GHz version of your network name
  3. Check your signal strength — move the device closer to the router and try again
  4. Check your router type — MyStation-Go works with standard home routers (WPA/WPA2). It does not work with hotel WiFi, public WiFi with login screens, or business networks with special security

Connected but Can't Reach the Settings Page​

Symptoms: The device is connected to WiFi, but http://mystation.local or the IP address won't open.

Solutions:

  1. Make sure your phone is on home WiFi, not mobile data — switch to WiFi first
  2. Try the IP address directly — check the display footer for the device's current IP address and open that in your browser (e.g. http://192.168.1.42)
  3. Try a different browser — some browsers block local addresses
  4. Your router may have device isolation turned on — this prevents devices on the same network from talking to each other. Check your router settings or contact your internet provider

Display Issues​

Display Is Not Updating​

Symptoms: The screen shows old data and doesn't refresh.

Solutions:

  1. Restart the device — slide the power switch to OFF, then back to ON. This device has an embedded battery; the power switch is the correct way to restart it.
  2. Check WiFi — make sure the device is still connected to your home WiFi (2.4 GHz)
  3. Check battery level — low battery can cause updates to stop. Charge the device via USB

Display Shows "Ghost" Images​

Symptoms: A faint shadow of a previous image is still visible on screen.

Solutions:

  1. This is normal for e-paper screens — the display technology can leave faint traces that clear up over time
  2. The device does a full screen refresh periodically to clear these ghosts

Power & Battery​

Battery Drains Too Quickly​

Solutions:

  1. Increase the update interval — change from every 5 minutes to every 10 or 15 minutes for transport, and from 1 hour to 3 hours for weather
  2. Set a sleep schedule — configure quiet hours (e.g. 22:30 to 05:30) so the device doesn't update overnight
  3. Move closer to your router — a weak WiFi signal uses significantly more power
  4. Check battery health — older batteries hold less charge. Replace if needed

Device Won't Turn On​

Solutions:

  1. Charge the battery — connect the device to a USB charger and wait at least 30 minutes. The battery is built-in and cannot be removed or replaced easily.
  2. Try a different USB cable or charger — some cables or chargers do not deliver enough power. Try a known-working cable and a wall adapter (not just a computer USB port).
  3. Slide the power switch to ON — after charging, slide the power switch to the ON position to turn the device on

Configuration Issues​

Configured Display Mode Is Not Applied​

Symptoms: You selected "Weather Full" or "Transport Full" in the settings, but the device always shows Half & Half after restarting.

Solutions:

  1. Re-enter Configure Mode and save again
    • Hold the green button for 5 seconds
    • Check that the correct display mode is selected
    • Press "Save Settings"
  2. Check for a software update — hold the left white button for 5 seconds to trigger an update. This issue is fixed in recent software versions.

Display Shows Wrong Time (1 Hour Off)​

Symptoms: The time shown in the display footer is 1 hour ahead of the real time. This tends to happen after the device has been running for several update cycles.

Solutions:

  1. Restart the device — slide the power switch to OFF, then back to ON. The device re-syncs the time on each restart. This is a known issue that can appear around the daylight saving time changes in March and October.

Settings Don't Save / Keep Resetting​

Solutions:

  1. Make sure you clicked "Save Settings" — look for a confirmation message after clicking
  2. Don't turn off during saving — wait for the confirmation before disconnecting power
  3. Try a factory reset — if settings never stick, the internal storage may need to be cleared. Hold the green + right white buttons for 5 seconds to factory reset, then set up from scratch

Data Issues​

Weather Not Showing​

Symptoms: The weather area shows --- or no information at all.

Solutions:

  1. Check your location is set correctly — open Configure Mode and verify the location looks right
  2. Check your internet connection — verify your router has internet access by checking with another device
  3. Note: MyStation-Go supports multiple weather models (DWD ICON, ECMWF, Meteo-France, MeteoSwiss, ItaliaMeteo). Choose the model that best covers your region in the settings.

Transport Departures Not Showing​

Symptoms: The departure area is empty, or shows no entries.

Solutions:

  1. Check that a stop is selected — open Configure Mode and verify a transport stop is chosen
  2. Check the time — very early in the morning or late at night, there may genuinely be no departures
  3. Check transport type filters — if you have filtered out all transport types, nothing will show. Enable at least one type (Bus, S-Bahn, etc.)
  4. Check internet connection — departures require a working internet connection

Software Update Failed​

Symptoms: The device restarted but the software version didn't change.

Solutions:

  1. Trigger a manual update — hold the left white button for 5 seconds to force an update check
  2. Check internet connection — the update requires a working internet connection
  3. Try again the next night — the device retries automatically

💡 Why updates matter: The services that provide weather and transport data occasionally change how they format their data. A software update is needed to keep MyStation-Go compatible. If updates are disabled and the data format changes, weather or departure info may stop appearing.

Factory Reset​

Use this when the device is completely misconfigured, or you want to start from scratch.

⚠️ All settings will be permanently erased. You will need to set up the device again from the beginning.

Steps:

  1. Press and hold the green + right white buttons simultaneously for 5 seconds
  2. Confirm the reset on the display
  3. Follow the Quick Start Guide to set up again